Right of Revocation:
You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.
Cancellations within 14 days will incur a 20% cancellation fee. Cancellations after 14 days of booking – 100% cancellation fee.
To exercise your right of cancellation, you must
VAT: ATU 734 096 89
inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.
We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been granted if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods. In the case of goods that cannot be sent by parcel post, you shall also bear the direct costs of returning the goods. The costs for goods that cannot be sent by parcel post are estimated at a maximum of EUR 500.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
In addition, the respective national law for e-commerce or distance selling (Internet or online orders) at the place of residence of the private customer or the regulation which is more favourable for private customers in each case is of course applicable in principle until the uniform harmonisation of the legal situation throughout Europe.
Exceptions to the right of withdrawal
The right of revocation does not apply if
a) goods are delivered, which are manufactured according to customer specifications or clearly tailored to personal needs
(b) sealed goods are delivered which are not suitable for return for reasons of health protection or hygiene and where the seal has been removed after delivery
With the order, the customer takes note of this instruction about his right of withdrawal. You can print out this text here at any time. End of the instruction about the right of revocation.